Privacy Policy

Last updated: July 2026

1. Introduction

Shine Family Clinic & Dental Clinic ("we," "us," "our," "the Clinic") is committed to protecting the privacy of visitors to our website and patients who use our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using this website or submitting information through our appointment form, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly

• Full name
• Phone number
• Email address (if provided)
• Preferred department, date, and time for appointments
• Any message, symptoms, or notes you choose to share in the appointment form

Information collected automatically

• Basic website usage data (pages visited, device/browser type, approximate location based on IP address) through standard website analytics, if enabled
• Cookies used for website functionality (see Section 6)

We do not collect sensitive medical records, treatment history, or diagnostic information through this website. Any detailed medical information is collected and stored separately, in person or through our clinic's internal patient records system, and is governed by standard medical confidentiality practices.

3. How We Use Your Information

We use the information you provide to:

• Confirm and schedule your appointment
• Contact you via phone call or WhatsApp regarding your appointment
• Respond to enquiries submitted through the website
• Improve our website and services
• Send appointment reminders or follow-up communication, where applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information only in the following circumstances:

• With our clinic staff and doctors, for the purpose of scheduling and providing care
• With service providers who help us operate our website, CRM, or appointment system, solely to the extent necessary to provide those services
• When required by law, regulation, or a valid legal request

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to improve functionality and user experience, such as remembering form inputs or measuring website traffic. You can disable cookies through your browser settings, though this may affect certain website features.

7. Third-Party Links and Embeds

Our website may include embedded content such as Google Maps or links to third-party platforms (such as WhatsApp). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external websites.

8. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal or record-keeping obligations we may have as a healthcare provider
• Withdraw consent to be contacted for marketing purposes at any time

To exercise these rights, contact us using the details below.

9. Children's Information

Where information is submitted on behalf of a child (for example, booking a pediatric appointment), it is understood that this is provided by a parent or legal guardian on the child's behalf.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us